Please CONTACT US if you have any questions on delivery, you can do this via our CONTACT US page or EMAIL US at info@nicolas-creations.co.uk
I am ordering for the Christmas holidays when should I order?
We ask that you order 2 weeks before Christmas to ensure you receive the item(s) in time for Christmas.
How much is shipping?
Shipping rates can vary depending on your cart contents and are calculated at checkout.
Will my order be processed the day I ordered?
If you order before 3pm your order will be processed that same day. Orders after 3pm will be processed the next business day.
Will I receive an email about the process of my order?
Expect an email from me with the journey of your order. You will receive an email to say your order is being processed and when your order is being shipped (this will also include your tracking number).
When will my order be shipped?
Current processing time is 72 hours for all items to ensure the vinyl doesn’t peel from the object or the resin hardens so it doesn’t break in transit.
When will my order arrive once it has been shipped?
As we are shipping using Royal Mail your items will be delivered 3-4 business days after Royal Mail has collected it from us.
Please note that these are delivery aims and are not guaranteed. Royal Mail can’t guarantee delivery for a given date as deliveries can be delayed for many reasons.
Please note that “business days” do not include weekends or bank holidays
I think my order is lost – what should I do?
Please contact me if your order has not arrived 10 business days after the due date as I am unable to make a claim with Royal Mail until this point, I would advise that you wait the appropriate number of days before contacting me regarding a lost order as most of the time, they turn up a couple of days after this due date.
Please note that “business days” do not include weekends or holidays.