please contact us if you have any questions on delivery you can do this on our contact us page or email us at info@nicolas-creations.co.uk
I am ordering for the Christmas holidays when should I order?
We ask you to order 2 weeks before Christmas.
What is the shipping cost to my country?
Shipping in the United Kingdom is free.
Will my order be processed the day I order?
If you order before 3pm your order will be processed that day. Orders after 3pm will be processed the next business day .
Will I receive an email about the process of my order?
Expect an email from me with the journey of you order. you will receive on to say your order is being processed and when it has been shipped (this will also include your tracking number)
When will my order ship?
Current processing time is 72 hours for all item to make sure the vinyl doesn’t remove from the object and the resin hardens so it doesn’t break in transit.
When will my order arrive once it has shipped?
As we ship with Royal Mail your items will be delivered 3-4 business days after Royal Mail has collected it from us.
Please note that these are delivery aims and are not guaranteed. Royal Mail can’t guarantee delivery for a given date as deliveries can be delayed for any reason.
Please note that “business days” do not include weekends or bank holidays.
I think my order is lost – what should I do?
please contact me if your order has not arrived 10 business days after the due date as I am unable to make a claim with Royal Mail until this point, I would advise that you wait the appropriate number of days before contacting me regarding a lost order as the most of the time, they turn up a couple of days after this period.
Please note that “business days” do not include weekends or holidays.